Billing Policy

General Billing

Usage of 48tools products and services constitutes customer’s acceptance of 48tools’ billing policy. Following is 48tools’ billing policy with which all customers must comply:

Billing Cycle
Fees
Subscription Billing

Invoices are generated and payments are collected at the beginning of each billing period. Customer billing periods typically begin on the day of the month in which customers purchase their 48tools subscription. Customers may cancel their subscriptions at any time. In the event of cancellation, customers will still have access to their applications through the end of their current billing period. 48tools will not prorate any portion of unused subscription services. All subscription fees are nonrefundable.

Payment Methods

48tools accepts payments via credit/debit card. Payment by any other means, such as by check, is on a per-customer basis and must be agreed to by 48tools. Checks must be paid in U.S. dollars and issued from a U.S. bank. Payment by check is acceptable only for prepayment of six or twelve months of subscription services. 48tools currently accepts American Express, MasterCard, Discover and Visa credit/debit cards.

Cancellations

Cancellations must be done verbally through a 48tools representative, or on the “Manage Account” page. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with a 48tools representative will create a cancellation request. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Closing an account with 48tools cannot be done by simply canceling the credit/debit card. 48tools will continue to treat this as an open account and the billing cycle will continue, resulting in a past due account that may be turned over to a third-party collection service. It is imperative that account cancellation is done by speaking with a 48tools representative to ensure account closure.

Cancellation of an account does not dismiss outstanding invoices. At the time of cancellation, any outstanding balance must be settled. All cancelled accounts with an outstanding balance may be automatically turned over to a third-party collection service.

Billing Disputes

As a current or prior customer of 48tools, each customer agrees to provide 48tools 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. 48tools must be the first option in billing disputes. Should 48tools receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before 48tools has been given a chance to resolve the issue, 48tools has the right to collect on the rendered services and any fees associated with those disputes. Regardless of the outcome of the chargeback, 48tools retains the right to collect on any rendered services or fees that are due. 48tools will submit any disputed amounts to a collection agency. Once a chargeback has been received, 48tools will immediately suspend the account until the matter is resolved.

Refunds

Subscription fees are nonrefundable.

Billing FAQs

Q. How do I get copies of my invoice?

A. Invoices can be accessed by clicking on the “Manage Account” link within the 48tools application, then clicking on the “Update Payment Info” link. Invoices can also be emailed per a customer request. Contact 48tools at (816) 479-4641 or at billing@48tools.com.

Q. How can I update my credit/debit card?

A. Credit/debit cards can be updated within your 48tools application or by contacting 48tools at (816) 479-4641 or at billing@48tools.com.

Q. How can I cancel my account?

A. Cancellations must be done verbally through a 48tools representative, or on the “Manage Account” page. Email requests to cancel do not constitute acceptance of any cancellation. Only verbal requests made with a 48tools representative will create a cancellation request. Customers are encouraged to keep records of all cancellation communication. Cancellations will take effect on the last day of the billing period in which the cancellation request was received.

Q. Can I change my billing date?

A. Currently, billing dates cannot be changed.

Q. Can you split payments towards my monthly fee between two cards?

A. No. 48tools requires each payment to be charged to one card only.

Q. Can I pay by check instead?

A. Payment by check is on a per-customer basis and must be agreed to by 48tools. Checks must be paid in U.S. dollars and issued from a U.S. bank. Payment by check is accepted only for prepayment of six or twelve months of subscription services.

Q. Can I put my account on hold?

A. No. 48tools provides services on a continuing basis, but customers are welcome to start a new account with us after they have cancelled, if no past due balance exists.

Q. When is my next bill date?

A. All billing information can be viewed within your 48tools application by clicking the “Manage Account” link.

Q. What forms of payment can I use?

A. 48tools accepts payments via credit/debit card. 48tools currently accepts American Express, MasterCard, Discover and Visa credit and debit cards. Payment by check is on a per-customer basis and must be agreed to by 48tools. Checks must be paid in U.S. dollars and issued from a U.S. bank.

Q. Why was I was double charged this month?

A. Chances are the credit/debit card charge from the previous month declined and did not clear until this month. You can review all invoices and payments on the “Manage Accounts” page within your 48tools application.

Q. Why was I charged an additional amount other than my monthly subscription?

A. Most likely it is for a service such as SMS, geolocation, greeting card fulfillment or other one-time services. You can review all invoices on the “Manage Account” page within your 48tools application.

Q. I haven’t been using the system, so why am I getting billed?

A. 48tools does not bill based on usage. Whether you choose to actually log in and use the system is up to you.

Q. I cancelled my account. Why is 48tools following up with me about my outstanding balance?

A. Cancellation of your subscription does not dismiss outstanding balances.

Please contact us for any other questions or concerns about our billing policy at billing@48tools.com.

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